How do I join eSignon?

    You can join us by visiting the website https://docs.esignon.net/join and entering your company name, user name, and representative email address.

    How do I withdraw the membership of other members?

    Only members with the manager level or higher are allowed to withdraw the membership of other members.
    Go to Settings -> Member Management, select the member, and click the Withdraw button.

    Is there a size limit when adding attachments?

    Multiple files can be attached, but the sum of file sizes should be 10 megabytes or less.

    Can compressed files be attached?

    No. Only PDF and image files can be attached.

    How many signers can be added?

    Up to 10 approvers can be assigned.

    Is a storage duration fixed for signed documents on the cloud? / Can I check my existing documents after my pricing plan has been exhausted?

    According to Chapter 4 Article 14 of the Terms and Conditions, data is retained for 180 days from the expiration date of the service. After that, the data is destroyed. If you extend the service within 180 days, you can continue to use your existing data.

    I just want to sign a requested document. Do I have to join the service?

    No, you do not need to join the eSignon service. You can receive the document by email or notification talk and fill out the required parts including signature.

    Do you offer an API service?

    Yes, we do. You can link the service with your existing IT system or website through the API. For more information on the API, please visit https://api.esignon.net

    Can multiple users use the service with one account?

    Yes, you can. One company can add multiple users that can use the service with one company.

    How do non-members check the finished document?

    When the document is completed, you will receive an email or notification including the completed document. You can then save and check the document.

    I deleted a message received via KakaoTalk, SMS, or email. Can I delete emails for which the signing has been completed?

    If you deleted an email or notification, you can request the document sender to resend it.

    Does the number of available documents decrease when resending a document?

    Documents-in-progress can be resent directly to the sender, and completed documents can be resent by designating the recipient.
    No extra cost will be charged for resending.

    Can I change my email address (ID)?

    No. You can’t Since you need to go through email authentication when joining the service, you must join eSignon again if you’re going to change your email address.

    Do I have to sign up with a corporate name when joining the service? Or do I have to sign up with the manager’s name?

    It is recommended to use the corporate name for the company name field and use the sender’s name for the user name field.

    Can I use the contract template of my company?

    You can upload the contract template used by your company to eSignon and use it. You can register PDF, MS-Word, and Hangul files.

    Can I download multiple completed documents at once?

    You can see View Status on the left side of the Document tab. If you select ‘Complete’ from the 5 listed options, the ‘Download document’ button is activated. You can download up to 100 documents at a time. The documents are saved as a compressed file.

    Can I make the date be entered automatically?
    You can specify the date function in the date field to enter the date automatically. You can specify the date in two ways: the date when the contract started or the date when the other party opened the contract for the first time.
    Can I make the name be entered automatically?

    You can specify the name function in the text box to automatically enter the name of the person who started the document.

    It is inconvenient to sign every time. Is there any function to save the signature?

    Go to Settings -> My Signature and click the Add Signature button.
    Once you have registered your signature, the signature is automatically entered when you sign a document.

    I see English and Japanese in the language selection option. If I select a language, will the email be sent in the selected language?

    If you select a language on the website, only the website language is changed to the language you selected.
    You can select a language to be used in emails in Settings -> My Profile. Once you set the language, emails are sent in the selected language.

    Bulk sending - Precautions when entering data in an Excel spreadsheet

    You should take utmost caution not to specify a function in an Excel spreadsheet. During bulk sending, different values are entered in the part to which an Excel function is specified.
    When entering a date or number, enter ‘ (apostrophe) in front of it to avoid an error.